1 Scope & Applicability
This Refund & Cancellation Policy applies to all training programs, live cohort bootcamps, self-paced certifications, LMS access passes, and corporate consulting services offered by FinVeda Master Minds Private Limited ("FinVeda", "We", "Our", or "Company") through our official website (finvedamasterminds.com) and our LMS platform.
By making a payment and registering for any FinVeda course or service, the customer/student ("User", "You") explicitly agrees to the terms and stipulations outlined in this policy.
2 Course Cancellation Timelines
We understand that unforeseen professional or personal circumstances may arise. FinVeda offers a clearly defined cancellation window:
- Cancellation Prior to Batch Start Date: If a cancellation request is formally submitted via email at least 48 hours before the official scheduled commencement of the first lecture/session, the candidate is eligible for a Full Refund (100%) minus standard non-refundable gateway processing fees (up to 2-3%).
- Cancellation Within 48 Hours of Batch Start: If a cancellation is requested within 48 hours before the batch begins, the candidate may opt for a Full Credit Batch Transfer (100%) to any subsequent batch scheduled within the next 6 months at zero additional charge.
- Cancellation Post Batch Commencement: Once a live cohort batch has officially started and more than 2 live lecture sessions or 15% of the LMS curriculum has been accessed/delivered, tuition fees become non-refundable due to limited cohort seat allocation, software license provisioning, and dedicated mentor reservations.
3 Refund Eligibility Matrix
| Scenario / Request Window | Eligibility Status | Refund Percentage | Turnaround Time (SLA) |
|---|---|---|---|
| Request > 48 hours prior to batch start | Eligible | 100% Refund (minus gateway fee) | 5 to 7 Working Days |
| Technical Duplicate Payment | Eligible | 100% Full Refund | 24 to 48 Hours |
| Course Cancelled by FinVeda | Eligible | 100% Full Refund or Batch Shift | 3 to 5 Working Days |
| Request after attending ≤ 2 live lectures | Batch Transfer | 100% Credit Transfer to Next Batch | Instant Rescheduling |
| Request after attending > 2 lectures / 15% LMS | Not Eligible | Non-Refundable (LMS Lifetime Access Retained) | N/A |
4 Refund Processing & Payment Turnaround (SLA)
All approved refund transactions are processed strictly in accordance with Reserve Bank of India (RBI) payment guidelines and standard banking protocols:
- Original Payment Source: In compliance with anti-money laundering (AML) and banking standards, all refunds will be credited strictly back to the original payment mode and bank account / UPI ID / card used during the initial transaction.
- Banking Turnaround Time: Once FinVeda initiates the refund through our authorized payment aggregators (PayU / Cashfree / Razorpay / PhonePe), the amount typically reflects in your bank account or card statement within 5 to 7 business banking days.
- Refund Reference ID (ARN / RRN): Upon initiation, an official Refund Transaction Reference Number (Acquirer Reference Number / RRN) will be emailed to your registered address for tracking with your issuing bank.
5 Technical Glitches & Duplicate Deductions
If an amount is deducted multiple times from your account due to an internet drop, payment gateway timeout, or bank server error during checkout:
- The duplicate payment will be automatically identified by our reconciliation system and reversed within 24 to 48 hours.
- If the duplicate deduction is not credited within 48 hours, simply email your payment receipt or bank deduction SMS screenshot to info@finvedamasterminds.com with the subject "Duplicate Payment Refund - [Your Name]".
- Our finance desk will prioritize and initiate the 100% duplicate refund immediately.
6 Batch Rescheduling & Rollover Flexibility
We prioritize student learning success. If you are unable to attend your registered cohort due to medical emergencies, official workplace travel, examinations, or family commitments:
- You are eligible for a Free 1-Time Batch Rollover to any upcoming batch within 6 months.
- You retain uninterrupted lifetime access to high-definition recorded lectures and class notes on our LMS portal during the transition.
- You can continue asking questions and receiving trade/code reviews through our official Telegram mentorship channels.
7 How to Request a Refund
To submit a formal refund or cancellation request, please follow these simple steps:
Subject Line:
Refund Request - [Course Name] - [Your Registered Email / Mobile]Please include the following details in your email:
- Full Registered Name
- Registered Mobile Number & Email Address
- Transaction Reference ID / Order ID (from PayU/Cashfree/Razorpay receipt)
- Date of Payment & Course Enrolled
- Brief Reason for Cancellation
Our student accounts desk will acknowledge your request within 24 hours and confirm the approval status.
8 Non-Refundable Scenarios
Refunds will not be granted under the following circumstances:
- Failure to attend live sessions without prior written notification.
- Dissatisfaction arising from market losses incurred during independent live trading practice (FinVeda provides pure technical education, not financial advisory).
- Violation of FinVeda's Code of Conduct, including unauthorized redistribution, screen recording, or reselling of copyrighted curriculum materials.
- Third-party software subscription or API charges paid directly to external brokers (e.g. Alice Blue, TradingView, or Demat maintenance fees).
9 Official Merchant Entity & Grievance Desk
For any disputes, chargeback clarifications, or escalation regarding payment issues, you may contact our registered corporate office directly:
